Objective
Experienced Technical Services Manager and System Administrator with a strong academic background seeking a challenging position and opportunity for technical growth.
Professional Profile
• Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate
newest and latest technologies, skills, concepts, and ideas.
• Creative troubleshooter/problem-solver that works hard and loves a challenge.
• Proven relationship-builder with exceptional interpersonal, communication, and presentation skills.
• Willing to travel or telecommute and willing to work all hours necessary.
newest and latest technologies, skills, concepts, and ideas.
• Creative troubleshooter/problem-solver that works hard and loves a challenge.
• Proven relationship-builder with exceptional interpersonal, communication, and presentation skills.
• Willing to travel or telecommute and willing to work all hours necessary.
Education And Certificates
Associate in Science Degree in Architecture, Fresno City College, CA
Bachelor of Science in Multimedia Technology, University of London, England
MCSA Microsoft Certified Systems Administrator
Apple Certified Support Professional
FCNSP - Fortinet Certified Network Security Professional
CNSE – Palo Alto Networks Certified Network Security Engineer
Multiple Other Vendor certifications from Switchvox, Nimble, Avaya, 3CX and Kaseya.
MCDST Microsoft Certified Desktop Support Technician
Comptia A+ Certified Professional I.T. Technician
Bachelor of Science in Multimedia Technology, University of London, England
MCSA Microsoft Certified Systems Administrator
Apple Certified Support Professional
FCNSP - Fortinet Certified Network Security Professional
CNSE – Palo Alto Networks Certified Network Security Engineer
Multiple Other Vendor certifications from Switchvox, Nimble, Avaya, 3CX and Kaseya.
MCDST Microsoft Certified Desktop Support Technician
Comptia A+ Certified Professional I.T. Technician
Professional Experience
Technical Services Manager, Infortech Corporation, San Jose, CA, June 2011 - Present
• Support onsite customer’s servers, networks, desktops, printers, backups and firewall issues.
• Deploy, and maintain over 500 Windows and Linux servers in a datacenter environment.
• Lead and manage projects such as firewall migrations and complete datacenter migration moves.
• Manage customer’s software licensing, backups, application Servers, Anti-Virus and security audits
• Conducted Phone and in person interviews, 24x7 On call support.
• Covering the Company Owner when he is on long periods of leave.
Network Administrator, Sierra Pacific Orthopaedic Center, Fresno, CA, June 2008 - Present
• Windows Administration and desktop maintenance of a 200+ user network.
• Maintain servers that handle web, mail and Citrix services. Schedule and monitor backups
• Support end users fixing hardware, software and network connectivity problems while keeping comprehensive documentation within a ticket based system.
• Install, Configure and maintain routers, firewall appliances and Security devices.
IT Specialist, Torosian & Walter LLP, Fresno, CA, Oct 2007 – June 2008
• Administer a 40 user network, troubleshoot hardware issues and analyze software problems.
Redesign the company intranet using Microsoft Sharepoint Designer.
• Teach classes on Intranet fundamentals and the Vertical Wave Phone system.
CAD Drafter, Claude Laval Corporation, Fresno, CA, Summer 2006
• Work included using software such as Solidworks and AutoCAD to create new parts and edit
existing mechanical products. Create work orders and customer drawings using Microsoft Office and Acrobat Professional software.
• Support onsite customer’s servers, networks, desktops, printers, backups and firewall issues.
• Deploy, and maintain over 500 Windows and Linux servers in a datacenter environment.
• Lead and manage projects such as firewall migrations and complete datacenter migration moves.
• Manage customer’s software licensing, backups, application Servers, Anti-Virus and security audits
• Conducted Phone and in person interviews, 24x7 On call support.
• Covering the Company Owner when he is on long periods of leave.
Network Administrator, Sierra Pacific Orthopaedic Center, Fresno, CA, June 2008 - Present
• Windows Administration and desktop maintenance of a 200+ user network.
• Maintain servers that handle web, mail and Citrix services. Schedule and monitor backups
• Support end users fixing hardware, software and network connectivity problems while keeping comprehensive documentation within a ticket based system.
• Install, Configure and maintain routers, firewall appliances and Security devices.
IT Specialist, Torosian & Walter LLP, Fresno, CA, Oct 2007 – June 2008
• Administer a 40 user network, troubleshoot hardware issues and analyze software problems.
Redesign the company intranet using Microsoft Sharepoint Designer.
• Teach classes on Intranet fundamentals and the Vertical Wave Phone system.
CAD Drafter, Claude Laval Corporation, Fresno, CA, Summer 2006
• Work included using software such as Solidworks and AutoCAD to create new parts and edit
existing mechanical products. Create work orders and customer drawings using Microsoft Office and Acrobat Professional software.
Awards And Activities
• Currently working towards my Cisco Certified Network Associate (CCNA)
• Member of Phi Theta Kappa and the National Dean’s List
• Other interests include Website Design, Computer Security and Playing Soccer.
• Member of Phi Theta Kappa and the National Dean’s List
• Other interests include Website Design, Computer Security and Playing Soccer.